Now Hiring: Service Manager Assistant/Retail Associate for our growing pool business!

We are looking to hire a trustworthy and reliable Service Manager Assistant/Retail Associate to provide customer service and complete sales while also maintaining oversight of stocking shelves and effectively merchandizing products. Primary duty is to be the first line of customer contact when customers are looking for service as well as to run the retail store component of our company, which includes, but is not limited to, the following:

-Main switchboard operator from April 1 to October 31

-Field customer calls regarding service for their pools and hot tubs; works closely with Service team personnel to schedule service in a timely manner, following up with customer concerns and issues; assist with reviewing billing for accuracy; develop efficient processes for our busiest times of the year (opening and closing pools)

-Assist with water testing and proper dosing instructions for customers pools and hot tubs. Communicate effectively with service personnel to best serve the customer. This includes attaining CPO certification within 6 months of start date of employment.

-Input and process warranty claims for pool and hot tub equipment and parts.

-Help customers find products, process payments, accept cash and make change, apply coupons or promotions, bagging products after sales, assisting customers with their items to their vehicles; develop customer rewards or loyalty program.

-Maintain and update online store. Prepare orders received online and communicate with service personnel to coordinate delivery of those items. Promote online sales and tools.

-Communicate with customers over the phone, by email and in person, respond to their questions and follow up as needed.

-Maintain stock and manage inventory on the store side, as well as the service/installation side in conjunction with the Pool Superintendent Assistant.

-Maintain the store in a clean, welcoming layout, work with other team members to develop plans for sales and ideas for improvement.

-Social media content and development and response are a MUST!

-Effectively communicate with others in the company, take and relay messages in a timely manner.

-General office duties such as filing, printing labels, etc.

To ensure success in this position you should be reliable, have fantastic customer service skills, proficiency in computers and ability to learn new software (example: point of sale & water testing program, service call software), willingness to "think outside of the box" to help grow our business! This is a new position and our goal is to have someone in this position who we can trust to best represent our company.

Job Requirements: Must have a valid drivers license and a professional appearance, and ability to work as a team as well as independently.

Benefits: AFLAC accident insurance, retirement, attendance bonus each pay period, 3 weeks paid time off each year, 7 paid holidays each year, continuing education to advance career, performance bonuses.

Salary: Starting salary is dependent on experience and will be discussed further at interview.

Hours: This is a full time salaried position, however, hours will vary throughout the year.